Pool Owner Help

Hayward sells through distribution only. Pool Owners may click on the link below to locate a Hayward dealer in their area.

Create a Profile
Pool owners are encouraged to set up an account by creating a profile. This enables you to receive information on new products, helpful hints on pool maintenance and to be able to create wish lists to share with a builder, remodeler or other pool professional. Please be aware that Hayward products are technical in nature and we always encourage prospective or current pool owners to consult a pool professional to ensure the proper product is purchased and professionally installed. Hayward products are sold through our professional pool trade partners only.

To create an account, please click on the Create a Profile link on top right-hand corner of any Hayward-pool.com page. Select Create a Profile under Pool Owner to complete the simple questionnaire.

How can I locate a dealer in my area?
Click on dealer locator link below.

How do I update my account information?
Login to your account and click on “my account” and update your information. A confirmation email will be sent.

I am having trouble accessing my account.
If you are unable to access your account, please contact Hayward Customer Service.

How do I create and use the wish list?
Pool owners can keep a wish list of items they would like to talk to a pool professional about purchasing.  You must first Create a Profile – see Create a Profile.

  1. Log in to your account.
  2. Select your Items
    First you will need to browse through our Product Families or search for the items you would like to add to your wish list. Keyword search boxes are located on every page of our site. You will also find links to more detailed product-specific searches in the left navigation bar. When you find your item, click the title or name of the item to see its product detail page. Here you will find tabs, which contain additional information about the item.
  3. Add Items to Your Wish List
    To add an item to a wish list, simply click "Add to wish list".


For inquiries, product and technical information, click here.

For web related suggestions or problems contact us by email, click here.