WARRANTY
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
Need Warranty Support?
To schedule warranty service or repair, please contact the place of purchase or the nearest Hayward authorized service center, which you can find here. You can also reference the product owner’s manual for complete warranty details.
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PRODUCT SUPPORT
We are here to help with all of your Hayward Pool Products. Get support by contacting us online.
WARRANTY INFORMATION
HAYWARD OFFERS 3 TYPES OF WARRANTY COVERAGE: EXPERT LINE WARRANTY, TOTALLY HAYWARD WARRANTY, AND OPEN LINE WARRANTY.
EXPERT LINE WARRANTY
Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.
TOTALLY HAYWARD WARRANTY
Totally Hayward dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.
OPEN LINE WARRANTY
Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Totally Hayward dealer, or installed by a professional.
| All Products* Exceptions listed below |
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| In Ground | Above Ground | |||||||
| Standard | Totally Hayward® | Standard | Totally Hayward® | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | Parts | Labor | |
| 3 Yrs | 1 Yr | 3 Yrs | 2 Yrs | None | 3 Yrs | None | ||
| Addt'l Warranty Coverage Details | In Ground | Above Ground | |||||||
| Standard | Totally Hayward | Standard | Totally Hayward | ||||||
| Automation & Sanitization | |||||||||
| UV & O3 | Lamps, and quartz and stainless steel sleeves are covered for 1 year parts only. | None | |||||||
| Chemistry Probes | 1 year parts & field labor coverage when part of an original system | None | |||||||
| OmniPL® Retrofit Kit | 3 years parts & 1 year field labor coverage | None | |||||||
| Solar Control | 3 years parts & 1 year field labor coverage | None | |||||||
| Control Accessories | 1 year parts only when purchased individually. 3 years parts and 1 year field labor coverage when part of an original system. | None | |||||||
| Standard Salt Cells | 3 years parts only when purchased individually. | ||||||||
| ‘W’ Salt Cells | 1 year parts only | ||||||||
| Cleaners | |||||||||
| Suction | In-store labor only. | None | |||||||
| Pressure | Florida in-store labor only | Years 2 and 3 in-store labor only. Florida in-store labor only. | None | ||||||
| All cleaners | Bottom skirts, debris bags, discs, flaps, footpads, hammers, shoes, sweep hose rollers, tires, and wings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Filters | Cartridges, fingers, grids, o-rings, and pleated filter elements are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Heaters | None | 1 year field labor coverage. | |||||||
| Heating elements and o-rings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing decfects only, which normally appear within 30 days of installation. | |||||||||
| Lights | Light bulbs are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Pumps | Basket-Strainers, o-rings, and pump seals are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Sollos® Landscape Lighting | Please reference Sollos warranty matrix. | None | |||||||
| Water Features | None | 3 years parts and 1 year field labor coverage. | None | ||||||
| Exceptions | In Ground | Above Ground | ||||||
| Standard | Totally Hayward | Standard | Totally Hayward | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | Parts | Labor | |
| Heat Pumps(All) | ||||||||
| 5 Yrs* | 2 Yrs | 5 Yrs* | 3 Yrs | 2 Yrs* | 1 Yr | 3 Yrs* | 1 Yr | |
| *Titanium tube 10 years. | *Titanium tube 5 years. | |||||||
| Robotic Cleaners | ||||||||
| 3 Yrs* | 1 Yr | 2 Yrs | ||||||
| *Excludes filters. | N/A | |||||||
| Open Line Products | ||||||||
| 3 Yrs | None | 3 Yrs | None | 2 Yrs* | None | 3 Yrs | None | |
| *Salt chlorination cells are covered for 3 years parts only | ||||||||
| * Refer to 2024 Warranty PDF for more details | ||||||||
ALL PRODUCTS
Exceptions listed below
|
Parts / Labor
|
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs / 1 Yr | 2 Yrs / None | |
| Totally Hayward | 3 Yrs | 3 Yrs / None | |
ADDT’L WARRANTY COVERAGE DETAILS
Automation & Sanitization
|
UV & O3 |
|||
| In Ground | Above Ground | ||
| Standard | Lamps, and quartz and stainless steel sleeves are covered for 1 year parts only. | None | |
| Totally Hayward | |||
|
Chemistry Probes |
|||
| In Ground | Above Ground | ||
| Standard | 1 year parts & field labor coverage when part of an original system | None | |
| Totally Hayward | |||
|
OmniPL® Retrofit Kit |
|||
| In Ground | Above Ground | ||
| Standard | 1 year parts & field labor coverage when part of an original system | None | |
| Totally Hayward | |||
|
Solar Control |
|||
| In Ground | Above Ground | ||
| Standard | 1 year parts & field labor coverage when part of an original system | None | |
| Totally Hayward | |||
|
Control Accessories |
|||
| In Ground | Above Ground | ||
| Standard | 1 year parts only when purchased individually. 3 years parts and 1 year field labor coverage when part of an original system. | None | |
| Totally Hayward | |||
|
Standard Salt Cells |
|||
| In Ground | Above Ground | ||
| Standard | 3 years parts only when purchased individually. | ||
| Totally Hayward | |||
|
‘W’ Salt Cells |
|||
| In Ground | Above Ground | ||
| Standard | 1 year parts only. | ||
| Totally Hayward | |||
Cleaners
|
Suction |
|||
| In Ground | Above Ground | ||
| Standard | In-store labor only. | None | |
| Totally Hayward | |||
|
Pressure |
|||
| In Ground | Above Ground | ||
| Standard | Florida in-store labor only | None | |
| Totally Hayward | Years 2 and 3 in-store labor only. Florida in-store labor only. | ||
|
All cleaners |
|||
| In Ground | Above Ground | ||
| Standard | Bottom skirts, debris bags, discs, flaps, footpads, hammers, shoes, sweep hose rollers, tires, and wings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||
| Totally Hayward | |||
|
Filters |
|||
| In Ground | Above Ground | ||
| Standard | Cartridges, fingers, grids, o-rings, and pleated filter elements are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||
| Totally Hayward | |||
|
Heaters |
|||
| In Ground | Above Ground | ||
| Standard | None | 1 year field labor coverage. | |
| Totally Hayward | |||
| Heating elements and o-rings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing decfects only, which normally appear within 30 days of installation. | |||
|
Lights |
|||
| In Ground | Above Ground | ||
| Standard | Light bulbs are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||
| Totally Hayward | |||
|
Pumps |
|||
| In Ground | Above Ground | ||
| Standard | Basket-Strainers, o-rings, and pump seals are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||
| Totally Hayward | |||
|
Sollos® Landscape Lighting |
|||
| In Ground | Above Ground | ||
| Standard | Please reference Sollos warranty matrix. | None | |
| Totally Hayward | |||
|
Water Features |
|||
| In Ground | Above Ground | ||
| Standard | None | None | |
| Totally Hayward | 3 years parts and 1 year field labor coverage. | ||
EXCEPTIONS
|
Heat Pumps(All) Parts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 5 Yrs* / 2 Yrs | 2 Yrs* / 1 Yr | |
| Totally Hayward | 5 Yrs* / 3 Yrs | 3 Yrs* / 1 Yr | |
| *Titanium tube 10 years. | *Titanium tube 5 years. | ||
|
Robotic Cleaners Parts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs* *Excludes filters. |
1 Yr | |
| Totally Hayward | 2 Yrs | ||
|
Open Line Products Parts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs / None | 2 Yrs* / None | |
| Totally Hayward | 3 Yrs / None | 3 Yrs / None | |
| *Salt chlorination cells are covered for 3 years parts only | |||
* Refer to 2024 Warranty PDF for more details
DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab) 2023 Expert Line Warranty PDF | DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab) 2024 Expert Line Warranty PDF |
|
All Products |
In Ground (W3 SKUS) | Above Ground (W3 SKUS) |
| Parts Only | 3 Yrs | 2 Yrs |
| * Salt chlorination cells are covered for 3 years parts only | ||
DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab) 2023 Open Line Warranty PDF | DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab) 2024 Open Line Warranty PDF |
| PRODUCTS | 2024 | 2023 | 2022 | ||||
| Parts | Labor | Parts | Labor | Parts | Labor | ||
| Pumps | |||||||
| HCP 4000 Pumps | 1 Year* | ||||||
| HCP 3000 Pumps | 3 Years* | 1 Year* | 3 Years* | 1 Year* | 3 Years* | 1 Year* | |
| HCP 3000 Pumps (VSP Model) | 3 Years** | ||||||
| HCP 2500 Pumps (TriStar® VS C) | |||||||
| HCP 2000 Pumps (3 Phase) | 3 Years* | ||||||
| HCP 2000 Pumps (Single Phase) | 1 Year* | ||||||
|
*Pump/motor failures may be repaired or exchanged across the counter in first year.
**Warranty is 4 years parts and labor when installed on a residential application. Seals and O-rings, for all pumps, are covered for manufacturing defects only, which normally appear within 30 days or less of installation. |
|||||||
| HCP Variable Frequency Drive | 1 Year* | ||||||
| *2 years when installed with a Hayward pump. | |||||||
| Filters | |||||||
|
HCF Commercial Sand Filters
(HCF230C, 234C, 236C, 336C, 342C, 348C, 455C, 663C) |
5 Years* | 1 Year | 5 Years* | 1 Year | 5 Years* | 1 Year | |
|
HCF Cartridge Filter
(HCF7030C) |
3 Years* | 1 Year | 3 Years* | 1 Year | 3 Years* | 1 Year | |
|
HCF Filter Accessories
(Multiport Valve Kits: HCV2575C, 275, 275C, 375, 375C, 375KIT, 475C) |
1 Year** | None | 1 Year** | None | 1 Year** | None | |
|
*Failures directly to the tank body will be allowed for across the counter exchange. All other components field repair.
**Multiport Valves are covered for factory defects only. |
|||||||
|
ProSeries™ Plus Sand Filters
(S311SX, S311SXV, S360SX, S360T2) |
N/A | 3 Years | 1 Year | 3 Years | 1 Year | ||
| ROBOTIC CLEANERS | |||||||
| All Robotic Electric Cleaners | 2 Years* | ||||||
| *Filters excluded. | |||||||
| GAS HEATERS | |||||||
| Universal H-series ASME Heater | 3 Years | ||||||
| CHLORINE GENERATOR & UVO3 SYSTEMS | |||||||
| Saline C® 6.0 & 11.0 Salt Chlorine Generators | 2 Years* | None | 2 Years* | None | 2 Years** | 2 Years* | |
| *Salt cells carry an 18 month parts warranty. |
* No field labor, factory repair labor only.
**Salt cells carry a 1 year full warranty & a prorated warranty for the second year. |
||||||
| HydroRite UVO3® | N/A | N/A | 1 Year* | None | |||
| *UV lamps, UV sensor, quartz sleeves & stainless steel sleeves are covered for 6. | |||||||
| HydroRite UVPVC (HYR150, 150L4, 400, 400L4, 75, 75L4) |
1 Years | None | 1 Year* | None | 1 Year* | None | |
| *UV lamps, UV sensor, quartz sleeves and stainless steel sleeves are covered for 6 months only. | |||||||
| CHEMISTRY CONTROLLERS | |||||||
| CAT® Series Automated Chemistry Controllers | 5 Years* | 5 Years | 5 Years* | 5 Years | 5 Years* | 5 Years | |
| HCC Series Automated Chemistry Controllers | 1 Year** | ||||||
|
* Flow switches, fittings and accessories limited to 1 year warranty. pH and ORP probes/sensors limited to 26 months from the date of purchase.
First character = month, and Second character = year. (Example, C9 = March 2009 manufacture date.) ** pH and ORP probes/sensors limited to 12 months from the date of purchase. |
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| MISCELLANEOUS COMMERCIAL PRODUCTS | |||||||
| CrystaLogic® & ColorLogic® LED Lighting | 2 Years | None | 2 Years | None | 2 Years | None | |
| PureWhite® & ColorSplash® LED Pool & Spa | 1 Year | None | 1 Year | None | 1 Year | None | |
| Flow Control | |||||||
| White Goods (Skimmers and Suction outlets) | |||||||
| Water Features (Deck Jet, Bubbler, Sheer, WaterBowls) | |||||||
Additional warranty terms and exclusions apply. Residential products (excluding heat pumps) installed on Commercial applications will receive limited warranty coverage. Please see operations manuals for complete details.
DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab) 2023 Commercial Warranty PDF | DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab) 2024 Commercial Warranty PDF |
| Parts | Labor | ||
| White goods, plastic goods, light bulbs, fuses, and wearable items. | 6 Months | None | |
|
Items that either: Require electricity to operate, interface with electrical components or are comprised of more than 50% metal. |
1 Yr | None | |
| XE series Power Ends and single speed Super Pump TEFC motors. | 2 Yrs | None | |
| OmniPL Retrofit Kit | 3 Yrs | 1 Yr | |
| * Refer to PDF for more details | |||
