Hayward Product
Warranty Support

Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.

Where to Buy

NEED WARRANTY SUPPORT?

To schedule warranty service or repair, please contact the place of purchase or the nearest Hayward authorized service center, which you can find here. You can also reference the product owner’s manual for complete warranty details.

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Register your Hayward equipment now to receive a 90 day extended warranty, expert advice, rebate offers & more.

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Product Support

We are here to help with all of your Hayward Pool Products. Get support by contacting us online.

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Warranty Information

Hayward offers 3 types of warranty coverage: Expert Line Warranty, Totally Hayward Warranty, and Open Line Warranty.

  • Expert Line Warranty

    Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.

  • Totally Hayward Warranty

    Totally Hayward dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.

  • Open Line Warranty

    Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Totally Hayward dealer, or installed by a professional.

Expert Line

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All Products* In Ground Above Ground
Standard Totally hayward Standard Totally hayward
Parts Labor Parts Labor Parts Labor Parts Labor
3 Yrs* 1 Yrs* 3 Yrs* 2 Yrs None* 3 Yrs None*
Exceptions In Ground Above Ground
Standard Totally Hayward Standard Totally Hayward
Parts Labor Parts Labor Parts Labor Parts Labor
Heat Pumps(All)
5 Yrs* 2 Yrs 5 Yrs* 3 Yrs 2 Yrs* 1 Yr 3 Yrs* 1 Yr
Robotic Cleaners
3 Yrs* 1 Yr 2 Yrs
Open Line Products
3 Yrs None 3 Yrs None 2 Yrs* None 3 Yrs None
* Refer to PDF for more details

Expert Line

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All Products
Parts / Labor
In Ground Above Ground
Standard 3 Yrs* / 1 Yr* 2 Yrs / None*
Totally Hayward 3 Yrs* 3 Yrs / None*
Heat Pumps(All)
Parts / Labor
In Ground Above Ground
Standard 5 Yrs* / 2 Yrs 2 Yrs* / 1 Yr
Totally Hayward 5 Yrs* / 3 Yrs 3 Yrs* / 1 Yr
Robotic Cleaners
Parts / Labor
In Ground Above Ground
Standard 3 Yrs* 1 Yr
Totally Hayward 3 Yrs* 2 Yrs
Open Line Products
Parts / Labor
In Ground Above Ground
Standard 3 Yrs / None 2 Yrs* / None
Totally Hayward 3 Yrs / None 3 Yrs / None
* Refer to PDF for more details

Open Line

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All Products In Ground Above Ground
Parts Only 3 Yrs 2 Yrs*
* Salt chlorination cells are covered for 3 years parts only

Commercial

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Parts Labor
Pumps 1-3 Yrs*
Filters 3-5 Yrs* 1 Yr
Filter Accessories 1 Yr* None
Commercial Robotic Cleaners 2 Yrs* 2 Yrs*
Gas Heaters 3 Yrs
Chlorine Generator 2 Yrs*
UVO3 Systems 1 Yr* None
Commercial Chemistry Controllers 1-5 Yrs*
Misc Commercial Products 1 Yr None
* Refer to PDF for more details

Replacement Parts

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Parts Labor
White goods, plastic goods, light bulbs, fuses, and wearable items. 6 Months None
Items that either:
Require electricity to operate, interface with electrical components or are comprised of more than 50% metal. 		1 Yr None
XE series Power Ends and single speed Super Pump TEFC motors. 2 Yrs None
OmniPL Retrofit Kit 3 Yrs 1 Yr
* Refer to PDF for more details