Browse Hayward Help | Support - Hayward Pool Products

Browse Hayward Help

Your Account

Buyer Basics for Pool Professionals ›

How to Create a Profile ›

How to Update Account Information ›

I am a pool professional and having trouble accessing my account to order/view product ›

I can't log on to totallyhayward.com - why not? ›

I can't log on to process my warranty claim - why not? ›

I am a registered totallyhayward.com user. Can I
continue to use my current partner login username and password? ›

Why do I need to create a profile? ›

How do totallyhayward.com partners create an account? ›

Ordering Information

How to place an order as a Pool Professional ›

How to place an order for an International destination ›

Order Requirements ›

How to use the wish list ›

Shipping and Delivery

Can I ship to a PO Box? ›

Can I ship to a different address? ›

What payment options are available? ›

Returns and Refunds

How can I return an item? ›

Who do I contact if a product is damaged? ›

Who do I contact if I have a shortage? ›

Who do I contact if I am missing parts? ›

How do I check if credit has been issued? ›

Payment, Pricing, Promotions

When will I receive my order? ›

How do I track my order? ›

How do I apply a promo code? ›

Can I check for rebates? ›

Is there sales tax? ›

I am having trouble accessing my account. ›

I've created an account why can't I see my pricing? ›

Product Assessment Program (PAP) ›

Can I view available PAPs online? ›

Can I process or submit PAPs online for credit? ›

Manuals, Marketing and Sales Materials

Can I order literature? ›

Can I order displays for my store? ›

How can I obtain an owner's manual? ›

Contact Hayward

Who do I contact if I have a problem operating my product? ›

Warranty Product Registration

Can I register my product online? ›