According to Hayward Eastern Regional Training Manager Scott Wiegman, it is unprecedented within the pool and spa industry for a company of Hayward’s size and scope to have 100 percent of its field technical staff certified. “The national certification of our entire team validates the incredible commitment that Hayward places on training, professionalism and service,” Wiegman said. “The CST certification from APSP is a true mark of excellence.”
The CST designation is the second of three levels of service segment certification offered by APSP. The course is a 10-week customized class consisting of required chapter readings, workbook completion, and online group discussions. A second class made up of Hayward’s Call Center Technicians is currently taking the CST course and several of the Field Technical Managers who just earned their CSTs are already preparing to take the Certified Service Professional exam and earn their CSP designations. CSP is the highest level of certification for pool and spa service professionals.
APSP Director of Professional Development Michael Reed, said, “We are pleased to be able to support Hayward’s investment in their employees with a customized training and certification experience. Going through the CST program together enhanced teamwork and will lead to greater organizational effectiveness.”
About the APSP® The APSP is the world's largest international trade association and leading industry advocate representing the swimming pool, spa, and hot tub industry, with a mission to enhance the business success of its members. APSP members adhere to a code of business ethics and share a commitment to public health, continuing education and safety. Its member companies include manufacturers, manufacturers' agents, distributors, designers, builders, installers, retailers, and service professionals. For more information on certification and other industry initiatives, please visit www.apsp.org.
About Hayward Pool Products Hayward Pool Products, a division of Hayward Industries Inc., is the largest manufacturer of residential swimming pool equipment in the world. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets the Totally Hayward® System, a complete line of residential pool equipment including pumps, filters, heating, cleaners, sanitization, automation, lighting, safety and energy solutions.
The company, which has built its brand on innovation, energy-efficiency, safety and reliability, includes such brands as EcoStar™, TriStar®, Super Pump®, Pro Logic®, HeatPro®, ColorLogic®, Aqua Rite®, Navigator® Pro, Pool Vac XL™, TigerShark®, among others. Hayward products are sold through a network of distributors and 3,000 Totally Hayward Dealer Partners throughout the U.S., Canada, Asia, Australia, Latin America and the Middle East. For more information, contact Hayward at (908) 351-5400 or visit www.hayward-pool.com.