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Buyer Basics

Hayward sells through distribution only.

Pool Professionals
If you are a new online customer and would like to set up an account, please see “How do I create a Profile” below.

How do I create a Profile?
Click on "Create a Profile" in the top right corner of the home page, select Pool Professional Registration to create your profile.

You will receive a confirming email with log in credentials once the account has been approved by Hayward Sales Management.

How do I update my account information?
Login to your account and click on “my account” and update your information. A confirmation email will be sent.

How do I change/add/remove my email address/business address?
Please contact Customer Service.

I am having trouble accessing my account.
If you are unable to access your account, please contact Hayward Customer Service.

I can't log on to totallyhayward.com - why not?
If you already have a totallyhayward.com username and password, you must go to the Totally Hayward site to login. The log in area in the top right navigation is for the general commerce site log in.

I can't log on to process my warranty claim - why not?
If you already have a totallyhayward.com username and password, use the Warranty: Registration or Totally Hayward Partners link in the bottom left navigation. The log in area in the top right navigation is for the general commerce site log in.

I am a registered totallyhayward.com user. Can I continue to use my current partner login username and password?
Yes - your totallyhayward.com user name and password will continue to work. However, to gain access to all the new ecommerce functionality of the site, you will need to create a Pool Professional profile.

Why do I need to create a profile?
Only customers who create profiles will be able to access all of the new features available on our site. Once you have created a user profile, you will then have the ability to view the entire Buyer’s Guide and Parts Catalog ONLINE for the first time.

How do totallyHayward.com partners create an account?
When you go to Totally Hayward and sign on, you will be prompted to create an account.

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